Support

Help with Shu Shu

Contact. Email info@shushutravel.com. We aim to reply within two working days. Mention your phone model and, if it's about a shared trip, your trip code.

Restoring a purchase

When the app launches Your purchase is linked to the trip and to your Apple ID or Google account.

New phone or reinstalled the app? Sign in with the same Apple ID or Google account and tap Restore purchase on the unlock screen.
Your travel companion paid? Enter the same trip code on your phone. One purchase unlocks the trip for everyone with that code.
Still locked? Email us the trip code and, if you have it, the order number from Apple's or Google's receipt.

In the prototype there are no real purchases, so there is nothing to restore.

Refunds

Payments go through Apple or Google, so they handle refunds: reportaproblem.apple.com for the App Store, or Google Play's refund page. If something in the app didn't work, let us know too.

The trip code

A trip code lets two or more phones share one plan.

On the board, open Save your trip.
Under Plan together with a trip code, enter a code, for example japan-nov-k7q, and your name for sync messages.
Enter exactly the same code on your travel companion's phone. From then on, changes on one phone show up on the other.

Anyone who knows the code can see and change the trip, so pick something hard to guess and share it only with your companions.
To stop syncing on a phone, clear the trip code field. The trip stays on that phone.
In the prototype, sync only works when the prototype is opened on claude.ai.

Deleting your data

Your trip on this phone. Tap Restart at the top, then Clear everything and start fresh, and confirm. Deleting the app (or clearing the browser data for the prototype) removes everything on that phone.
A synced trip. Email us the trip code and we delete the shared copy. Let your companions know: their phones keep their own copy.
The waitlist. Email us from the address you signed up with and we delete it.
When the app launches Your account. You'll be able to delete your account in the app's settings.

We handle deletion requests within one month, usually much sooner. More in our privacy policy.

Something wrong with a stop?

Opening hours wrong, a place closed, a tip that didn't work out? Tap Something's off on that stop under Today and write what you found. We read every note and fix the information.